Frequently Asked Questions | Enigrid

Frequently asked Questions

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What is Enigrid’s role in the Sungrow ecosystem?

Enigrid is the official channel partner for Sungrow in Karnataka, Andhra Pradesh, and Telangana. We supply Sungrow inverters across residential, commercial, and utility-scale projects — with local stock, after sales service, and warranty services.

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Why should EPCs choose Sungrow inverters?

  • High efficiency (98.2%+)

  • Wide MPPT voltage range

  • IP65 waterproof + C5 anti-corrosion protection

  • Type II SPD (AC & DC) built-in

  • Smart monitoring via iSolarCloud

  • 8-year standard warranty (extendable to 20 years) for Residential & C&I.
  • 5 years standard warranty for Utility scale inverters

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What support does Enigrid offer to EPCs?

  • Fast delivery from regional warehouses
  • Design support (string sizing, RMS, SLD)
  • After-sales assistance by Enigrid’s in-house engineers
  • Documentation help (tech specs, warranties)
  • Dedicated point of contact for EPC partners

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Are Sungrow inverters net metering compliant?

Yes. All inverters we supply are compliant with BESCOM, TSSPDCL, APSPDCL, and other DISCOMs in the region.

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What is the delivery time?

We maintain local stock of high-demand models. Most orders are dispatched within 1 business day.

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How are service or warranty issues handled?

Enigrid’s Service Engineers, handle all service and warranty related issues. If the issue cannot be rectified by our engineers and the inverters need replacement, then we arrange for On-site replacement within 7 days (as per Sungrow policy). End-to-end coordination will be handles by Enigrid’s service team

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Can Enigrid help with RMS / iSolarCloud setup?

Yes, we provide complete support for Wi-Fi, 4G, and COM100D logger setups, including onboarding to the iSolarCloud platform.

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Is project-based pricing available?

Yes. We offer special pricing for EPCs on bulk orders, project-based execution, or annual supply agreements. Call or Whatsapp us on 9113663363 or email us at sales@enigrid.com.

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How do we get in touch with you?

Call or Whatsapp us on 9113663363 or email us at sales@enigrid.com

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